Effective Date: 01/05/2025

At Boulehya Home, we are committed to providing high-quality ergonomic chairs and excellent customer service. This policy outlines the terms for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return within 1 day of delivery if:

  • The item is unused and in its original packaging

  • You provide valid proof of purchase

  • The item meets the eligibility criteria below

2. Non-Returnable Items

We do not accept returns or issue refunds for:

  • Used products

  • Items returned without original packaging

  • Change of mind or incorrect selection

  • Customized or clearance products

  • Items damaged due to misuse or improper handling

3. Return Request Process

To request a return:

  1. Contact us within 1 day of delivery at [email protected] or +216 20 60 90 20

  2. Provide your order number, reason for return, and photos if applicable

  3. If approved, we will provide return instructions

4. Return Shipping

  • If the item is defective or arrived damaged, Boulehya Home covers return shipping costs.

  • For any other reason (e.g., change of mind), returns and refunds are not accepted.

5. Exchange or Item Change After Delivery

If you wish to exchange or change the product after delivery (e.g., color, model), this service is available under the following conditions:

  • The item must be unused and in original condition

  • The request must be made within 1 day of delivery

  • A fixed handling fee of 60 TND will apply (includes pickup and redelivery)

All exchanges are subject to product availability.

6. Inspection & Approval

All returned or exchanged items are inspected upon receipt. Boulehya Home reserves the right to decline returns or exchanges if:

  • The item has been used

  • It is returned incomplete or not in original packaging

  • It does not meet our policy conditions

Inspection typically takes 3–5 business days.

7. Refund Process

If a return is approved:

  • A refund will be issued to the original payment method

  • Refunds are processed within 7 business days

Unapproved returns will not be refunded and may be returned to the customer.

8. Damaged or Defective Items

If you receive a damaged or faulty item:

  • Notify us within 48 hours of delivery

  • Email clear photos and your order number to [email protected]

  • We will arrange a replacement or issue a refund if replacement is not possible

9. Contact Us

For questions or assistance, please contact:
Boulehya Home
📧 [email protected]
📞 +216 20 60 90 20